Lauren comments on updating the Activation Hub, “Although it may seem to be a heavy lift, actually this takes on average only 10 to 15 minutes a week. The benefits far outweigh the time it takes to update. This user friendly platform is easy to maneuver and access.”
Once the Activation Hub is set up, the site trainer conducts training for the site/office. This provides the framework for a successful launch, ensuring the whole team can use the Activation Hub to keep the project on target.
Site Manager: Beside the client all the way
As soon as the patient recruitment project launches, the site manager “tags in” for the site trainer, taking over as the 83bar go-to person for the site/office. The site manager works hard to build a strong working relationship with site/office staff, for example, by setting up scheduled calls with the site/office and keeping the conversation going through the Notes folder of the Activation Hub.
The site manager also serves on a larger team of 83bar colleagues, such as the project manager and the strategist. Together, this team meets with the client to uncover opportunities and optimizations. This helps keep the project on target and the patients in the forefront.
Lauren sums up the 83bar account management team in this way: “You can think of us as client experience managers, really. We offer what I call a one-on-one concierge service. It provides a better experience for clients and patients, helps the client’s site/office function well and contributes to the overall success of the project.”
The Activation Hub and site management team really are a match made in heaven. This match strengthens the visibility and communication between the teams, which leads the patient to a faster solution—resulting in a better outcome for your bottom line.
To learn more about 83bar, go to 83bar.com or visit our information resource, the 83bar Patient Activation Hub. If you’d like to find out how 83bar site management can become an extension of your team, please set up a call with our experts today.